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FAQs
- Hobbledown Epsom FAQs
  - ARE THERE ANY RESTRICTIONS FOR THE HIGH ROPES COURSE?
  - CAN I SMOKE IN THE OUTDOOR AREAS?
  - CAN WE COME TO HOBBLEDOWN IF IT’S RAINING?
  - CAN WE LEAVE OUR CHILDREN WITH YOU?
  - CAN WE PARK OUR CAR?
  - DO YOU DO A DISCOUNT FOR EMERGENCY SERVICE WORKERS?
  - DO YOU HAVE A RAINY DAY POLICY?
  - DO YOU HAVE FIRST AID FACILITIES ON SITE?
  - DO YOU SELL A DISABLED TICKET?
  - HOW DO I BOOK A CARER TICKET?
  - HOW DO I MAKE A COMPLAINT?
  - HOW DO I TAKE ADVANTAGE OF THE DAY TICKET REFUND OFFER WHEN UPGRADING TO AN ANNUAL PASS??
  - HOW OLD SHOULD WE BE?
  - I AM A WHEELCHAIR USER. CAN I ACCESS ALL OF OF HOBBLEDOWN?
  - I’M HUNGRY! WHERE CAN WE EAT?
  - I WANT TO TELL YOU ABOUT MY VISIT, WHO SHOULD I WRITE TO?
  - IS ANY OF THE EQUIPMENT WEATHER DEPENDENT?
  - IS RE-ENTRY PERMITTED ONCE WE HAVE ARRIVED?
  - MY DOG WANTS TO COME TOO. CAN IT?
  - WE ARE CYCLING TO HOBBLEDOWN. WHERE IS SAFE TO LEAVE OUR BIKES?
  - WE HAVE BOUGHT TICKETS BUT SADLY CAN’T GO?
  - WHAT ARE THE SUITABILITY REQUIREMENTS FOR THE ANIMAL EXPERIENCES?
  - WHAT SHOULD WE WEAR?
  - WHY ARE TICKETS PRICED DIFFERENTLY ON DIFFERENT DAYS?
  - WHAT DATES CAN I VISIT WITH MY ANNUAL PASS?
  - WHY DO YOU CHARGE A BOOKING FEE?
  - WHAT DATES IS HOBBLEDOWN CLOSED IN 2025?
  - WHAT IS YOUR LOST PROPERTY POLICY?
- Party FAQs
  - ARE CANDLES ALLOWED FOR THE BIRTHDAY CAKE?
  - ARE MY BELONGINGS PROTECTED WHILST AT HOBBLEDOWN?
  - ARE PARTY BAGS INCLUDED?
  - AS THE PERSON BOOKING THE PARTY, WHAT DO I NEED TO DO?
  - AS THE RESPONSIBLE ADULT FOR A PARTY INVITEE, WHAT DO I NEED TO DO?
  - CAN I BRING MY OWN CAKE?
  - CAN WE BRING OUR OWN FOOD?
  - DIETARY REQUIREMENTS?
  - DO I NEED TO PAY FOR THE PARTY CHILD?
  - HOW DO I COLLECT MY GUEST FROM THE PARTY AT THE END?
  - HOW LONG CAN WE STAY?
  - HOW MANY ADULTS DO WE NEED PER CHILD?
  - WHAT ABOUT PARTY EXTRAS?
  - WHAT ARE THE RULES?
  - WHAT CAN WE EXPECT FROM THE PARTY?
  - WHAT HAPPENS IF THE WEATHER IS BAD?
  - WHAT IF I WANT TO BRING SOMEONE EXTRA ALONG?
  - WHAT TO WEAR?
  - WHERE TO GO?
  - WHO CAN ATTEND ON THE DAY?
- Schools & Education Epsom FAQs
  - How many times can I enter?
  - When can we come?
  - When is the closing date?
  - What's the prize
  - How long can we stay?
  - Is there a shop where children can buy souvenirs and gifts?
  - What happens if one member of our group can’t come?
  - What are the terms and conditions for payment?
  - What are the terms and conditions for my two free raffle tickets?
  - My question isn't listed here!
  - What is the minimum number of children needed to qualify for the school/group rate?
  - Coaches – can we park them?
  - Coach drivers – what’s there for me?
  - Can we bring our own picnics and Hobblenosh?
  - Can you help with our risk assessment?
- Parties - Epsom
  - What is in the party bags?
  - We have our own birthday cake, can I bring it with me?
  - Do I need to pay for the birthday child?
  - How do I collect my child from a party?
  - How long can we stay for?
  - What are Party extras?
  - What happens if the weather is bad?
  - How do I add extra siblings and adults to the party?
  - What clothing should we wear at Hobbledown?
  - Where do I go for our party?
  - Who can attend my party?
  - I have a child with allergies
  - Can we bring our own food to the party?
  - Do you provide candles?
  - Can laser tag parties visit Hobbledown prior to the start of their party?
  - Can the 3pm premium classic come in early?
  - What is the pizza ratio for the children?
  - Can I email my guest list over to you?
  - Can I pre-order tea and coffee for the adults?
  - Can I bring extra child guests
  - What are your Dietary Information requirements?
  - What is the dress code for a party at Hobbledown Epsom?
  - Can we exclusively hire Hobbledown Epsom for parties?
  - How many children do I pay for at party?
  - Last orders for Birthday party extras
  - If child does not eat pizza for the birthday party?
  - Can we go outside during the party time?
  - What do children get at teddy bear picnic party if gluten free?
  - Can parents join children at the party?
  - Cancellation Policy for Parties
  - What does the party server do?
  - Party bad weather
  - Party collection arrangements for children
  - Party invites
  - Party session time
  - What time do I need to arrive for a party?
  - What is the minimum age for the Nerf Parties?
  - What is included in the Pizza Party menu
  - I want to book a party?
  - We have our own birthday cake. Can you store the cake?
  - I have a party booked for today
  - How can I add an extra child to a party booking?
  - Can I postpone a Party Booking?
- Schools - Epsom
  - When are school visits available?
  - How long can we stay?
  - Do you have a Gift Shop?
  - What happens if one member of our group can’t come?
  - What are the terms and conditions for payment?
  - What are the terms and conditions for my two free raffle tickets?
  - What is the minimum number of children needed to qualify for the school/group rate?
  - What is the maximum number for school visitors?
  - Coach drivers – what’s there for me?
  - Can we bring our own food?
  - What is your lost child procedure?
  - Do I need to complete a risk assessment for schools?
  - Coaches – can we park them?
  - Do we get access to the playbarn?
  - Do you offer a discount for Members on Home Education visits?
  - Home Education Discounts
- Admissions and Tickets - Epsom
  - Do you offer discounts to Blue light card holders?
  - Do you sell disabled general admission tickets?
  - Why are tickets showing different prices on different days?
  - Why do you charge a booking fee?
  - Are you part of the Blue Peter badgeholder scheme?
  - What information is on the Booking Confirmation email for Day tickets (Need to Know)
  - What ticket do I need if there are more adults than Toddlers for our Toddler visit?
  - What days are toddler tickets available?
  - Do you sell discounted general admission day tickets?
  - Do I need an account to book general admission tickets?
  - Why are general admission tickets more expensive on the day?
  - Can we reschedule or postpone our general admission day tickets?
  - How do Annual pass holders book general admission day tickets?
  - Why are the Prices are different?
  - Who Pays to visit Hobbledown Epsom?
  - How much is the booking fee for general admission tickets?
  - How much is it for a ticket today?
  - what Is peak and off peak?
  - what is the difference in price for peak and off peak tickets?
  - I have not received my booking confirmation email ?
  - How do I redeem a third-party voucher?
  - How do I redeem a Hobbledown gift voucher?
  - How do I redeem an animal experience voucher ?
  - How do I redeem a voucher?
  - How can I check my Hobbledown gift voucher balance and expiry date?
- Annual Passes Epsom
  - What dates can I visit with an annual pass?
  - How do we upgrade our general admission day ticket to an annual pass?
  - Annual pass discount for experiences
  - Termtime Pass - do you get the day tickets refunded
  - I have an Annual pass. Can someone else visit using my pass?
  - How do I renew my Annual pass?
  - What are your black out dates?
  - I am an annual pass holder and I am trying to book day tickets, why is it charging me?
  - I am an annual pass holder and I am trying to book day tickets. How do I book?
  - I can't access Annual pass account online?
  - Direct debit Annual Pass
  - Disabled Annual Pass
  - What discounts do Annual pass holders get?
  - Dual Annual pass
  - How many Annual passes do I need?
  - I can't see all my pass holders when I login?
  - I am a Pass holder and would like to cancel my upcoming booking; how do I do this?
  - I want to upgrade my day ticket to an Annual pass, how do I do it?
  - When does my Annual pass expire?
  - Do you have Childminder Annual passes?
  - Do Annual pass holders get discount for Parties?
  - Can I use my Heath pass at Hobbledown Epsom?
  - When does our annual pass expire?
  - My Direct debit payment has failed ?
  - I need to make a change to a direct debit annual pass?
  - I need to add an under 2 to my current membership ?
- Animal Experiences Epsom
  - Is general admission included in the price of the animal experiences?
  - What additional information do I need for animal experiences?
  - Is the Capybara Experience suitable for wheelchair users?
  - If someone is running late for an animal experience how late can they be?
  - How long does the capybara experience last for?
  - I am over 65 years old, can i take part in capybara feeding?
  - Does an adult have to be present with the zoo keeper experience?
  - Can we add more adult spectators to the animal experiences?
  - Do you do Animal Experiences?
  - What animal experiences are suitable for younger children?
  - What clothing should I wear for animal experiences?
  - What happens if it rains during an animal experience?
  - Can I stay after my animal experience
  - Can adults do animal experiences?
  - Do you rehome animals?
  - What animals do you have at Hobbledown Epsom?
  - It is hot weather today, can I wear shorts for the animal experience?
  - Do animal experiences make a good gift?
- Birds of Prey Epsom
  - Do I also have to buy an admission ticket to Hobbledown Epsom when i buy a bird of prey experience?
  - What should I do for lunch?
  - What birds of prey experiences is suitable for disabled guests?
- Food and Drink Epsom
  - Can we bring our own food?
  - Can we bring our own alcohol onto the property?
  - Is there a café on site?
  - Do you have a Restaurant on site?
  - When are last food orders today?
  - What food do you sell?
  - Do you have options for Vegans, Vegetarians and Celiacs (gluten free)?
  - Can we bring in our own cake and food if we have purchased a general admission ticket?
- Facilities and Accessibility Epsom
  - I am a wheelchair user; can I access all of Hobbledown?
  - Are there any Disabled Toilets on site?
  - Do you have any Baby changing areas on site?
- General Information Epsom
  - Can we smoke at Hobbledown Epsom?
  - Can we come to Hobbledown if it's raining?
  - Can we leave our children with you unsupervised?
  - Do you have Car parking on site and what are the charges?
  - Do you have a Rainy Day policy?
  - Do you have first aid facilities on site?
  - Can we book a carer's general admission ticket?
  - I wish to make a complaint, who should I contact?
  - What are your supervision ratios?
  - How old should we be to visit?
  - How do I provide feedback on my visit to Hobbledown?
  - Is any of the outdoor equipment weather permitting?
  - Can we bring our Dogs/Pets to Hobbledown Epsom?
  - We are cycling, can I park my bike?
  - What clothing should we wear at Hobbledown?
  - Are there any restrictions on the High Ropes Course?
  - What additional information is there regarding Car Parking?
  - Do you offer Disabled parking?
  - Do you hire out wheelchairs?
  - Can you buy kids socks at Epsom?
  - Can I buy spare clothes at Hobbledown Epsom?
  - Are there lockers at Hobbledown Epsom?
  - Is Hobbledown Epsom in the ULEZ zone?
  - Is there air conditioning in the play barn?
  - Do Hobbledon Epsom offer work experience to young people?
  - Can I have details about the Bird of Prey shows?
  - Can I visit without a child?
  - Can you list the different areas?
  - I am having trouble booking online.
  - Do you accept cash?
  - What are your Contact details?
  - What is Crystallite?
  - Do you have an indoor seating areas?
  - Do you sell Gift Vouchers?
  - How big is Hobbledown Epsom?
  - I need to speak to someone?
  - Is there a map of Hobbledown?
  - Where can I find my lost property?
  - What facilities are there for Nursing mothers?
  - Is Hobbledown Epsom served by Public Transport?
  - Can we hire out Hobbledown Epsom for a private event?
  - Do you have Volunteers at Hobbledown Epsom?
  - Weather dependent equipment
  - What is there to do for different age groups?
  - Where are you?
  - Which areas are for children aged 7-12?
  - Which areas would toddlers enjoy?
  - Who created Hobbledown Epsom?
  - What are the Hamster Wheels' and when can we use them?
  - What time are the Hamster Wheels' open today?
  - Do you accept national carers cards?
  - Do you offer discounts for people on benefits ?
  - Can I bring or hire a pushchair or pram?
  - Can we leave then return to the park at a later time?
  - Can we spend all day here?
  - Do you offer discounts for Childminders?
  - Do we need to book?
  - Do you do Group Bookings?
  - I have booked the wrong Hobbledown, what should I do?
  - I need to cancel,postpone or reschedule my visit.
  - What discounts do you do for locals?
  - There is no availability?
  - Is our time in The play barn limited?
  - Do I need to provide Proof of age for my child who is under 1?
  - Do you run SEN Sessions at Hobbledown Epsom?
  - We are Running Late, what should we do?
  - Can disabled guests access the party zone?
  - My question isn't listed here!
  - What are your special events?
  - Do you have any jobs?
  - Do you work with collaborators/Influencers?
  - What do I need to know before booking the high ropes?
  - What times are the High Ropes open?
  - What are the High Ropes?
  - How much does it cost for the High Ropes?
  - What is the Imaginarium?
  - What are the opening times of the Imaginarium?
  - What are the Climbing Towers?
  - When are the Climbing Towers open?
  - How much do the Climbing Towers cost?
  - Personal Belongings
  - What dates is Hobbledown Epsom closed in 2026?
  - What should I do if I’m having trouble booking tickets online?
- Toddler Days
  - What is included in a toddler ticket?
  - What age counts as a toddler ticket?
  - Do I need to book in advance?
  - Is there parking available?
  - Can older siblings attend?
  - Are there indoor play options on rainy days?
  - Are buggies or pushchairs allowed?
  - Are there facilities for changing nappies or feeding?
  - Are Toddler Days available during school holidays or weekends?
- May Half Term at Hobbledown
  - What is the Capybara Half Term event at Hobbledown Epsom?
  - What capybara activities are included during May Half Term at Hobbledown Epsom?
  - Is the Capybara event included in the normal ticket price?
  - Are there things to do in the rain during May half-term?
  - What else is there to do at Hobbledown Epsom during half-term?
  - Is Hobbledown Epsom suitable for toddlers and older children?
  - Is Hobbledown Epsom a good half-term activity in bad weather?
  - Where can you see capybaras in Surrey?
  - Where is Hobbledown Epsom located?
  - Is Hobbledown Epsom good in bad weather?
  - What makes Hobbledown Epsom different from other Surrey family attractions?
- Zookeeper Experience FAQs
  - What is included in the Zookeeper Experience?
  - Is Zookeeper for the Day a good gift?
  - Who is the Zookeeper for the Day experience suitable for?
  - Is the Zookeeper experience suitable for younger children?
  - What is the Zookeeper for the Day experience at Hobbledown Epsom?
  - Where is the Zookeeper experience located?
  - What animals will I work with during the experience?
  - Is the Zookeeper experience hands-on?
  - How long does the Zookeeper for the Day experience last?
  - What is included in the Zookeeper for the Day price?
  - Do parents stay during the experience?
  - Is the Zookeeper experience educational?
  - Is the Zookeeper for the Day experience safe?
  - What should participants wear?
  - What happens if it rains?
  - Why choose Zookeeper for the Day at Hobbledown Epsom?
- Feed the Capybaras
  - What happens during the Feed the Capybaras experience?
  - What age is the capybara feeding experience suitable for?
  - How long does the capybara experience last?
  - Is the capybara experience safe?
  - Is park entry included?
  - Is this experience suitable as a gift?
- Offers FAQs
  - How can I get the cheapest Hobbledown tickets?
  - Are there group discounts available?
  - How many visits make a Hobbledown Annual Pass worth it?
  - Do Hobbledown in Epsom offer Blue Light or Student discount?
- Community Space FAQs
  - Is the community space really free to use?
  - What types of groups can use the space?
  - Where is the community space located?
  - Do you offer parking?
  - Can I book regular sessions?
  - How do I enquire about using the space?
  - Where is the Hobbledown community space located?
- Ultimate Family Ticket
  - What is the Ultimate Family Ticket at Hobbledown Epsom?
  - How much is the Ultimate Family Ticket at Hobbledown Epsom?
  - How much can you save with the Ultimate Family Ticket?
  - Do I need to book in advance?
  - What is included in the Ultimate Family Ticket at Hobbledown Epsom?
  - What can families do at Hobbledown Epsom?
  - Is Hobbledown Epsom suitable for all ages?
  - Is there indoor play at Hobbledown Epsom?
  - Do children need to be accompanied by an adult?
  - Is the Ultimate Family Ticket worth it?
  - What is the best ticket for families at Hobbledown Epsom?
- Marble Runs
  - How much do the marble runs cost?
  - Where are the marble runs located?
  - Can children bring their own marbles?
  - Are the marble runs suitable for all ages?
  - Is it included with general admission?
  - Are the marble runs open all year?
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